Transparency Information

Please find below the information that all law firms are required to provide on their websites to aid potential clients when they are deciding which legal representatives are best to represent them.

SRA | Transparency Rules | Solicitors Regulation Authority

Fees: HM Land Registry guides – GOV.UK (www.gov.uk)

SDLTM03800 – Stamp Duty Land Tax Manual – HMRC internal manual – GOV.UK (www.gov.uk)

Land Transaction Tax rates and bands | GOV.WALES

In addition to the information available on the links above please also find below the recommended client information for our Conveyancing service.

Conveyancing Transparency Information

In addition to the information available on the links above please also find below the recommended client information for our Probate service.

Probate Transparency Information

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure which is set out in section 5 of our terms of business. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

If you are unhappy about your bill or the work we have done for you, and we cannot resolve your complaint, the Legal Ombudsman can help you. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.